Our Services Faqs

Where do you ship?

We currently only ship within the U.S. and Canada, and are working towards offering international shipping soon.

How long will my order take to arrive?

Please allow 2–5 business days for processing and 3–7 business days for delivery, depending on your location and delivery preference. We generally ship orders on Tuesday and Friday mornings.

What is your return policy?

Due to the nature of our small-batch, handcrafted products, we cannot accept returns once opened. However, if your order arrives damaged or defective, please contact us at info@ellaraorganics.com within 7 days and we’ll make it right.

To support you in choosing the best fit for your skin, we offer sample sizes of many of our products. This allows you to experience the textures, aromas, and benefits before committing to a full-size purchase. Our goal is to make ELLARA’s offerings as accessible as possible, so you can invest confidently in what truly supports your skin.

Do you offer wholesale?

Yes, we love partnering with like-minded retailers, spas, and boutiques.

If you’re interested in offering ELLARA products in your shop, please reach out to our team at wholesale@ellaraorganics.com for more information on wholesale pricing, order minimums, and partnership opportunities.

Our Products Faqs

Are all of your products organic?

Each ELLARA creation is made almost entirely from organically grown botanicals and organically cared-for bee products. When preservation is needed, we choose only natural, eco-certified ingredients crafted to work harmoniously within organic formulations, so your product stays pure, fresh, and effective.

Are your products cruelty-free and vegan?

All of our products are cruelty-free and made without animal-derived ingredients. Many include precious bee-created gifts, like honey, propolis, and beeswax, cherished for their skin-repairing properties. For this reason, our line is not fully vegan.

Are your products gluten, soy and caffeine-free?

We are committed to formulating clean herbal remedies that align with Medical Medium information. Our products are free from the following ingredients: synthetics, fragrance, natural & artificial flavors, gluten, soy, corn (including propanediol and corn-derived xantham gum), dairy, eggs, animal products, citric acid, industrial oils, caffeine (including coffee and green tea extracts and cocoa and cacao butter), extracts made from alcohol or chemical solvents, chemical preservatives, petro-chemical byproducts (including propylene glycol, butylene glycol, PEGs (polyethylene glycol compounds), polysorbates (20, 60, 80, etc.), and phenoxyethanol), and more.

How long do your products last?

Most ELLARA products remain fresh for 6–12 months after opening. Because we use pure, active botanicals, we recommend storing them away from direct sunlight and heat.

Do you use fragrance or essential oils?

We don’t use synthetic fragrances or essential oils in our products. Instead, we use CO₂ extracts, an advanced, gentle extraction method that captures the plant’s full spectrum of nutrients and healing compounds. Unlike essential oils, which isolate only the volatile aromatic components, CO₂ extracts preserve the plant’s lipids, antioxidants, and phytonutrients, making them more beneficial for the skin and well-tolerated by sensitive complexions.

Are all the oils you use cold-pressed?

Every single oil we use is either cold-pressed or extracted using supercritical carbon dioxide (CO₂). Refer to the below question "WHAT ARE CO2 EXTRACTS" for more information.

What are CO₂ extracts?

CO₂ extracts are concentrated plant extracts obtained using natural supercritical carbon dioxide (CO₂) under gentle pressure and low temperatures. This advanced method draws out the plant’s full spectrum of beneficial compounds, including its lipids, antioxidants, vitamins, and phytonutrients, without the use of heat or harsh chemical solvents.

Unlike essential oils, which capture only a plant’s volatile aroma molecules, CO₂ extracts preserve the entire healing profile of the plant, making them more potent and nutrient-rich. They are also free of potential skin irritants often found in essential oils, making them ideal for sensitive and reactive skin types.

In short, CO₂ extraction delivers the most complete, skin-friendly form of botanical therapy—pure, stable, and true to nature.

How do CO₂ extracts differ from essential oils?

CO₂ extracts often differ dramatically from their essential oil counterparts because they capture the full spectrum of a plant’s therapeutic constituents—not just the volatile aromatic molecules. For example, Turmeric CO₂ contains curcumin, one of turmeric’s most powerful anti-inflammatory compounds, while turmeric essential oil contains none. Calendula CO₂ includes faradiol esters and healing triterpenoids that simply don’t distill into an essential oil at all. Calendula CO₂ is actually a wax, not an oil. Ginger CO₂ carries gingerols and shogaols—responsible for ginger’s warming, antioxidant activity—whereas the essential oil only contains lighter, volatile sesquiterpenes. Even the texture can differ: CO₂ extracts of Helichrysum, Rose de Mai, Yarrow, Ginseng and Astragalus naturally come as thicker, waxy extracts rich in resinous and lipophilic constituents, whereas their essential oils remain thin, volatile aromatics. These heavier, wax-like components are packed with soothing, reparative compounds that simply cannot be captured through steam distillation. Because CO₂ extraction is done at low temperatures without steam, it preserves both volatile and non-volatile plant constituents, resulting in an extract that is richer, fuller, and more aligned with the plant’s complete therapeutic profile. This is why CO₂ extracts are often more potent, more stable, and more beneficial for skin health than essential oils alone.

Do your products have a strong scent to them?

No. Our products have a light, natural aroma that comes only from the plants themselves. We never add synthetic fragrance or essential oils. Our founder is extremely sensitive to scent (even pure essential oils) so every formula is intentionally created to be gentle on both skin and senses.

Instead of fragrance, we use CO₂ extracts, which capture the full spectrum of a plant’s healing compounds without the intensity of essential oils. This results in a soft, earthy, and soothing aroma that reflects the true essence of each botanical. Never overpowering, always in harmony with the skin.

Are your products safe for sensitive skin?

All of our formulas are designed to soothe and strengthen sensitive skin, using anti-inflammatory botanicals and barrier-supportive oils. However, everyone’s skin is unique, please patch test before first use.

Are your products safe for babies and children?

Most of our products are gentle enough for little ones. Our founder has personally used every formula on her own children with great care and intention. Each blend is crafted with pure botanicals, free of synthetic fragrance, harsh preservatives, and essential oils, making them suitable for delicate skin.

That said, every child’s skin is unique. We always recommend performing a small patch test before full use, especially on infants or those with sensitivities.

Can I use your products during pregnancy or while nursing?

Our products are made from 100% plant ingredients, which are generally safe for pregnancy. Our founder personally created and used these formulas throughout her own pregnancy and postpartum journey, always with a focus on safety, purity, and skin nourishment. However, we still recommend consulting your healthcare provider before introducing anything new to your routine, as they know your specific needs best.

Where do you source your ingredients from?

We source our ingredients exclusively from reputable suppliers we deeply trust, partners who share our commitment to purity, sustainability, and transparency. These suppliers work directly with small, ethical farms and certified organic growers around the world to ensure each botanical is harvested at its peak potency.

Every ingredient that enters an ELLARA formula is chosen for its integrity and energetic vitality. Nothing synthetic. Nothing compromised.

Are any of your hydrosols or extracts made from copper stills?

None of our hydrosols or extracts are produced in copper stills. At ELLARA, we distill many of our hydrosols in small batches using fresh botanicals from our own organic garden and a 100% food-grade stainless steel still, and partner only with farms that distill using 100% food-grade stainless steel stills as well.

Why are we not a fan of copper distillation? Copper is a reactive metal that can leach trace amounts into the finished hydrosols, especially with acidic botanicals like rosemary or peppermint. Stainless steel, on the other hand, is inert and non-reactive — ensuring your hydrosols remain chemically stable, uncontaminated, and gentle even for sensitive skin. This process preserves the integrity and energetic purity of each plant.

It’s worth noting that while most essential oils are traditionally distilled in copper, CO₂ extracts are made exclusively in stainless steel machines, ensuring unmatched purity and potency.

What's the difference between Beeswax and Propolis Wax?

Beeswax and Propolis Wax are gifts from the hive—natural protectors created by honeybees to build and preserve the integrity of their home.

Beeswax, secreted by worker bees, forms the golden foundation of the honeycomb. It is rich in natural esters and fatty acids that help seal in moisture and soften the skin.

Propolis Wax is the bees’ alchemy. It is a golden fusion of beeswax and botanical resins gathered from the living world around them. As honeybees move from flower to flower, they collect not only nectar and pollen, but tiny droplets of resin — the protective coatings that plants use to seal and heal their own surfaces. Within the hive, the bees mix these fragrant resins with wax and enzymes, transforming them into propolis, a substance they use to fortify and protect their home.

When we receive propolis from our small, family-owned apiary partners, we handle it with great care, gently separating the true propolis resin from the wax at the lowest possible temperature to preserve its remarkable vitality. When the wax is isolated, it is far richer in bioactive compounds (flavonoids, aromatic acids, polyphenols) than pure beeswax, giving it a stronger aroma and more protective characteristics. The result is a deep golden substance alive with the wisdom of both bees and plants, carrying the essence of fields, forests, and flowers into every product we craft with it.

What is Miron Violet Glass?

Every ELLARA product, other than our lip balm, is housed in Miron violet glass, a rare and scientifically advanced vessel designed to preserve the potency and vibrancy of natural ingredients.

Unlike ordinary clear or amber bottles, Miron glass blocks the full visible light spectrum except for violet, ultraviolet, and infrared rays, wavelengths shown to energize and protect botanical compounds rather than degrade them. This unique filtration helps maintain your product’s aroma, color, and energetic life force far longer, reducing the need for synthetic, chemical preservatives.

For us, this isn’t just packaging, it’s an extension of our philosophy: to honor the light within each botanical and deliver it to you in its most vibrant, unaltered form.

How do I use your products?

Each product label includes a QR code that links to detailed usage and ingredient insights. Simply scan with your phone to learn how to incorporate it into your daily routine.

We use QR codes in place of traditional product boxes to reduce waste and minimize our environmental footprint. This digital approach allows us to share far more than a small product box ever could. It’s part of our commitment to creating a more sustainable, transparent, and connected experience for you and the planet.

What makes ELLARA different from other skincare brands?

What makes ELLARA different is the intention and care behind every formula and process. We go the extra mile when it comes to sourcing, formulating, sanitizing, and more—making sure our products and environment reflect the same care, purity, and intention that go into every drop we create.

Each product is rooted in Medical Medium wisdom and created using the gifts that God gave us for healing—whole plants, fruits, minerals, and the sacred offerings of the honeybee. We believe skincare should be pure, purposeful, and connected to the divine intelligence of nature. Every blend reflects that harmony: clean, potent, and guided by light.