Returns & Refunds

At ELLARA, each formulation is meticulously handcrafted in small batches to preserve the integrity and potency of our natural ingredients. Because our products are made fresh and in limited quantities, all sales are considered final.

To support you in choosing the best fit for your skin, we offer sample sizes of many of our products. This allows you to experience the textures, aromas, and benefits before committing to a full-size purchase. Our goal is to make ELLARA’s offerings as accessible as possible, so you can invest confidently in what truly supports your skin.

If your order arrives damaged, or if there is an issue with the product you received, please reach out to us at  info@ellaraorganics.com within 7 days of delivery. Please include your order number, a description of the issue, and photos if applicable. We’ll review your message promptly and work with you to make it right — whether that means a replacement or another resolution.

Your satisfaction means a great deal to us, and we want every experience with ELLARA to be a positive and healing one.